Privacy Policy

Introduction

This Privacy Policy explains how CSP collects, uses and protects personal data when you visit our website or contact us.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, CSP is the data controller in relation to personal data collected through this website.

The Personal Data We Collect

We may collect and process the following information:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Information submitted through contact forms
• Records of correspondence
• Website usage data collected through cookies and analytics tools

We collect this information when you:

• Complete a contact or enquiry form
• Download content
• Subscribe to updates
• Correspond with us by email or telephone
• Browse our website

How We Use Your Information

We use personal data to:

• Respond to enquiries and provide requested information
• Deliver and manage our services
• Maintain ongoing business relationships
• Send relevant marketing communications where permitted
• Improve our website and user experience

We rely on the following lawful bases:

• Legitimate interests, where we respond to business enquiries and manage commercial relationships
• Consent, where you have opted in to receive marketing communications
• Legal obligation, where processing is required by law

Marketing Communications

Where you have opted in, we may send you updates, insights or information about our services.

You can unsubscribe at any time by using the link in our emails or by contacting us directly.

We do not sell personal data to third parties.

Use Of Service Providers

We use trusted third-party service providers to support the operation of our website and business systems. This includes website hosting, customer relationship management, email communications and analytics services.

Our website and CRM systems are provided by HubSpot, which processes personal data on our behalf in accordance with UK data protection law.

These providers process personal data under contractual obligations to keep it secure and use it only for agreed purposes.

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place in accordance with UK data protection requirements.

Cookies And Website Tracking

Our website uses cookies and similar technologies to ensure the site functions correctly and to understand how visitors interact with it.

Cookies may include:

• Essential cookies required for core functionality
• Analytics cookies to measure website performance
• Marketing cookies where consent has been provided

You can manage your cookie preferences through our cookie banner or via your browser settings.

Further information is available in our Cookie Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.

Access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data in certain circumstances
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. We may request proof of identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact Details

If you have any questions about this Privacy Policy or how we handle personal data, please contact: